Returns
Guidelines for a Smooth Return Process
Our goal is to ensure that your shopping experience is as smooth and satisfactory as possible.
Before we send out any product, it undergoes a rigorous Quality Inspection to meet our high-quality standards.
We encourage our customers to carefully check their sizes before placing an order, as sizing can vary between different products.
Should you encounter any issues with your item, such as defects, damage, incorrect sizing, or if it's not the product you ordered, we urge you to contact us immediately. We are committed to resolving such issues swiftly, promising solutions within 1 working day. Please note, items without the specified issues are not eligible for returns or exchanges without valid reason.
For any returns, items must be shipped back to us. Once we receive your return, we will begin the process and aim to complete it within 5 business days, with refunds issued within the following 10 working days. Be aware, shipping costs are non-refundable as they are part of the service fees incurred. Please remember, our policy allows for returns up to 15 days after purchase, after which we cannot offer further assistance.
Return Eligibility
For health and hygiene standards, items like underwear, bodysuits, swimwear, and accessories cannot be returned for a refund. All returned items must be in their original state: unworn and unused. We cannot accept items that are damaged, have been laundered, or altered. We ask that you inform our customer service about your intention to return items, including the reasons, before sending them back. Please note, the cost of return shipping is the responsibility of the customer as we do not accept Freight To Collect (FTC) service. Items purchased with a discount or coupon are not eligible for return or exchange. However, if your purchase included a combination of a discount and another form of payment, the amount paid beyond the coupon value may be eligible for a refund.
How to Initiate a Return
- Begin the return process by contacting Customer Service. Please provide your Account Email Address, a comprehensive description of the issue, what you request, and include photos as proof.
- Wait for our confirmation before returning your order.
- Send the return package to the address we provide and inform us of the tracking number via email.
- We will process an automatic refund within 10 working days after we receive and inspect the return.
*Note: Not all return requests may be approved automatically. It is crucial for customers to be familiar with our Refund and Return Policy to understand the terms under which returns are accepted.
How to Contact Us
If you need to report an issue, provide your order's email address and order number, then describe the problem in detail. For defective, incorrect, or not as described items, please include clear photographic or video evidence. Make sure all details have been confirmed via email with our Customer Service team before proceeding with the return.
Email: noyasmith@hotmail.com
*Note: Currently, we do not offer a free return service, so customers must cover the return and exchange shipping costs. For a successful return, we advise using a standard shipping service that provides tracking.
Processing Time for Returns
Upon receiving your returned items, we require 5 business days to process your case. A refund will be initiated within the next 10 working days.
For further assistance, please contact noyasmith@hotmail.com. We are dedicated to providing support and aim to respond to all inquiries within 24 hours.